1. Return Timeframe
Most Items: 90 days from purchase.
Electronics, Computers, Tablets, & Smartphones: 30 days.
Perishable & Grocery Items: No returns unless defective or spoiled.
Specialty Items (e.g., tires, batteries, mattresses): May have unique return policies (check product details).
2. Refund Methods
Original Payment: Refunds will be issued to the original payment method.
Store Credit/Gift Card: If no receipt is provided, a store credit may be issued.
3. Conditions for Returns
With Receipt/Proof of Purchase: Full refund or exchange.
Without Receipt: Refund may be issued as store credit at the lowest recent selling price.
Opened/Used Items: Subject to approval.
Defective/Damaged Items: Full refund or replacement.
4. Exceptions & Special Cases
Final Sale Items: Non-returnable (e.g., clearance, personalized products).
Hazardous Materials: Some items (e.g., chemicals) may have restricted returns.
Membership Fees (if applicable): Refundable at any time if unsatisfied.
5. Online Returns Process
Prepaid Return Label: Available for most online purchases.
Return Shipping Fees: Free for defective/wrong items; otherwise, a fee may apply.
6. Price Adjustments
If an item’s price drops within 30 days of purchase, we’ll refund the difference.
7. Contact & Support
For any return-related questions, contact:
Customer Service: support@westnomad.ca
