Política de devoluciones y reembolsos

1. Return Timeframe

  • Most Items: 90 days from purchase.

  • Electronics, Computers, Tablets, & Smartphones: 30 days.

  • Perishable & Grocery Items: No returns unless defective or spoiled.

  • Specialty Items (e.g., tires, batteries, mattresses): May have unique return policies (check product details).

2. Refund Methods

  • Original Payment: Refunds will be issued to the original payment method.

  • Store Credit/Gift Card: If no receipt is provided, a store credit may be issued.

3. Conditions for Returns

  • With Receipt/Proof of Purchase: Full refund or exchange.

  • Without Receipt: Refund may be issued as store credit at the lowest recent selling price.

  • Opened/Used Items: Subject to approval.

  • Defective/Damaged Items: Full refund or replacement.

4. Exceptions & Special Cases

  • Final Sale Items: Non-returnable (e.g., clearance, personalized products).

  • Hazardous Materials: Some items (e.g., chemicals) may have restricted returns.

  • Membership Fees (if applicable): Refundable at any time if unsatisfied.

5. Online Returns Process

  • Prepaid Return Label: Available for most online purchases.

  • Return Shipping Fees: Free for defective/wrong items; otherwise, a fee may apply.

6. Price Adjustments

  • If an item’s price drops within 30 days of purchase, we’ll refund the difference.

7. Contact & Support

For any return-related questions, contact:

  • Customer Service: support@westnomad.ca